We're happy to help. Email us at [email protected] and we'll reply within two business days, usually much sooner.
Support
For help with your account, servers, monitors or alerts, email [email protected]. To help us answer quickly, include:
- the email address of your account;
- the name of the server, monitor or team involved;
- what you expected to happen and what happened instead.
Many answers are already in our documentation.
Billing and refunds
Payments are handled by Paddle, our reseller and Merchant of Record. For invoices, payment methods, receipts or refunds:
- email [email protected] and include your invoice number, or
- look up your order and contact Paddle directly at paddle.net.
Read our Refund Policy for details. You can cancel your subscription at any time from Billing in your team settings.
Privacy and data requests
To access, export or delete your data, see our Privacy Policy or email [email protected]. You can also download your data and delete your account yourself from your profile.
Security
To report a vulnerability, see our Security page.
Abuse
To report misuse of Alertly, email [email protected]. See our Acceptable Use Policy.